PASSES

All passes are non-refundable, non-transferable and have strict expiration dates.

An Immersion Pass is only valid on your first visit to the studio and expires two weeks after your first class, and it can only be used once.

10 Class Passes are valid for 3 months and can not be shared.

30 Day Unlimited pass expires 30 days after the date of purchase, if you have a card registered on your account, your pass will renew automatically unless cancelled.

The 3 month, 6 month and Annual Pass is payable upfront in one payment and expires one year from the date of purchase, 3 month, 6 month and annual passes will renew automatically unless cancelled with one month notice.

All class prices are listed on our website and at the studio. We reserve the right to change prices from time to time for any reason but will endeavour to give 30 days notice of any changes.

CLASSES

All classes can be pre-booked online, by phone or in the studio.

On occasions the door is locked at the start time of class therefore there will be no entry allowed once the class has started.  To avoid disappointment please aim to arrive 10 mins before class.

You must check in for the class at reception or use self-check in on arrival to the studio.

Even though our studio is large some of our classes do sell out, we recommend booking in advance to secure a place.  

If a class is fully booked you will be added to the waiting list and notified by email if a space becomes available and automatically added to the class booking.

CANCELLATION POLICY

CLASSES

You may cancel a pre-booked class up to 6 hours before the class. If you early cancel, you will not be charged for the class.

If you late cancel (cancelling within 6 hours of the class or if you fail to attend a booked class) you will be charged for the class in full.

WORKSHOPS/EVENTS

You may cancel a workshop/event up to 5 days before class. If you early cancel, you get a full refund.

Cancelling a workshop/event within 5 days or failing to attend a booked workshop/event is non-refundable. You may pass a booking onto a friend at no extra cost, however we must be notified of the change by email if a friend will attend in your place.

In the case of a class/workshop/event being cancelled by us we will transfer your booking to another date - credit your account - or offer a full refund.

TEACHER TRAINING COURSES

You may cancel a teacher training course up to 60 days before the start date.  If you early cancel, you will get a full refund.

Cancelling a teacher training within 60 days or failing to attend a booked teacher training is non-refundable.  You may pass a booking onto a friend at no extra cost, however we must be notified of the change by email if a friend will attend in your place. 

In the case of a teacher training being cancelled by us we will transfer your booking to another date - credit your account - or offer a full refund.

PRIVATE YOGA
For all private yoga classes, we require a 24-hour cancellation period. If you do not cancel or change your appointment within 24 hours, or if you do not attend your session you will be charged the full amount.

Yoga Studio Membership Freeze Policy

We understand that life happens whether you're going on holiday, recovering from illness, or simply need a short break. To help you get the most out of your membership, we offer the option to freeze your monthly membership for short periods, without losing your benefits.

MEMBERSHIP FREEZE

This policy applies to all active monthly recurring members and 3/6/12 month memberships

How Freezing Works

You can pause your membership for a minimum of 14 days (2 weeks) and a maximum of 31 days (4 weeks) at a time.

You may freeze your membership up to 2 times per calendar year.

Your next billing date will be pushed forward by the length of your freeze (i.e. we pause the membership and delay your next payment).

You will not be charged for the period your membership is frozen.

Freezes must be requested at least 7 days in advance of your next billing date.

Requesting a Freeze

To request a freeze, simply email us at hello@yoga-factory.co.uk with:

Your full name
The start and end dates of your freeze
A brief reason (optional)

We'll confirm your freeze within 48 hours.

Important Notes

Freezes cannot be applied retroactively.
If you attend a class during the freeze period, we’ll reactivate your membership automatically

Class pass holders (non-monthly members) are not eligible for freezes, but your credits don’t expire during holidays.

HIRE OF THE STUDIO

When utilising our hire space, it is imperative to adhere strictly to the stipulated terms and conditions to maintain the cleanliness and upkeep of the premises. All users are required to return the space in the same condition as it was received, including tidying up after activities, disposing of waste properly, and ensuring equipment and furnishings are returned to their original positions. Users will be held responsible for any damages or excessive mess incurred during the usage of the space, and appropriate charges may apply for necessary cleaning or repairs. 

Please note, for full or half-day hires of the cafe space, there is a £100 charge required for cleaning and damages. Your cooperation in maintaining a clean environment is essential for a positive community experience.

RESERVATION POLICY: To secure the reservation of our space for your upcoming workshop, deposit payment is now mandatory within 72 hours of receiving the invoice, which will be sent via email. This ensures timely confirmation of your booking. Balance is due 14 days before the hire date.  

Please note that cancellations made less than two weeks before the scheduled event will result in the forfeiture of the total payment. We kindly ask that any cancellations be communicated to us at least two weeks prior to the scheduled event to allow for proper adjustments. Your cooperation with these updated terms is greatly appreciated as we strive to maintain fairness and efficiency in our booking process.

LIMITATIONS OF LIABILITY

The Yoga Factory or any employees shall not be responsible for any loss, damage or theft of property, including bikes outside of the studio.

All vehicles left outside of the studio are done so at your own risk and we can not be held responsible for any damage loss or theft of property.

The Yoga Factory can not be held responsible if classes, teachers or equipment are not available or for any changes to the timetable at short notice.

The Yoga Factory can not be held responsible for any injuries or illness which happens on the premises or as a result of our facilities or services provided.

GENERAL

At all times, please be respectful of other students, their space and be considerate to those relaxing in the studio in classes before.

Please keep your body and feet clean when entering the studio and avoid wearing any heavy perfumes.

We would suggest wearing light comfortable clothing to class that you feel comfortable in and easy to move in.

All shoes should be left on the racks supplied. No shoes to be worn in the studio.

Please don’t take phones, smart watches or anything that can interrupt or disturb the class environment into the studio.  If you must have your phone with you in the studio please make sure that it is on silent with no vibration.

Students please observe the guidelines and studio etiquette provided. 

ONLINE TERMS OF USE

These Terms of Use (“Terms”) govern your use of the yoga-factory.co.uk website, any related apps of software, and any social media content made available by The Yoga Factory Ltd. (collectively, the “Platform”), and any participation in any of the services provided through the Platform. These Terms are an agreement between The Yoga Factory Ltd. (“we”, “us”, or “our”) and you. By downloading or using any of the Platform, you agree that you have read and understand these Terms and you accept and agree to be bound by these Terms. If you disagree with any of the Terms below, we do not grant you the right to use the Platform, and you should immediately discontinue all use of the Platform. 

Registration

Access to and use of the Platform is restricted to registered users only. Some content on the Platform may require different types of registrations and/or payment of additional fees. In order to register and use the Platform, you must provide truthful and accurate account information, including but not limited to a username, email address, phone number, billing address, and credit card information. You are responsible for updating your account information as necessary to keep it accurate. Failure to maintain accurate account information could limit your access to the Platform. 

Risk of Platform Use

This Platform contains content on personal physical health, wellbeing, and dieting and is not a substitute for direct, personal, professional medical care and diagnosis. None of the classes or workshops provided on the Platform should be performed or otherwise used without clearance from your physician or health care provider first. The information provided on the Platform is not intended to provide specific physical or mental health advice, or any other advice whatsoever, for any individual or company and should not be relied upon in that regard. We are not medical professionals and nothing on the Platform should be misconstrued to mean otherwise. 

Not all exercises shown on the Platform are suitable or appropriate for everyone. As with any exercise, if at any point during your practice you begin to feel faint, dizzy, or have physical discomfort, you should stop immediately. You are solely responsible for exercising within your limits and seeking medical advice and attention as appropriate. We are not responsible for any injuries that result from participating in the exercises shown on the Platform.

Children’s Use

The Platform is not directed toward children under the age of 13 and we do not knowingly collect information from children under the age of 13 through the Platform.

The Platform and Permitted Uses

The Platform provides a variety of videos, how-to’s, written descriptions, charts, and other information on yoga and consciousness (collectively, the “Platform Content”).

The Platform can only be used for your own personal purposes. To ensure that the Platform and the Platform Content are available for all users to enjoy, you represent, warrant, and covenant that you will not permit or enable a third party to do any of the following: (1) violate these Terms; (2) make commercial use of the Platform that is designed to monetise the login process, the collection and use of any personal information provided by other users, or access the Platform Content; (3) use the Platform for any purpose that is unlawful, infringing, harmful, threatening, tortious, defamatory, libellous, abusive, obscene, invasive of another’s privacy, hateful, fraudulent or malicious; (4) harass or advocate harassment of another person; (5) involves the sending out of any virus, Trojan horse, worm, harmful code, shutdown mechanism or similar mechanism; (7) promote information that you know is false, misleading, or promotes illegal activities or conduct; (8) interfere with or disrupt the Platform or any server or network involved with the operation of the Platform; (9) collect or harvest from the Platform the names of other users for the purpose of transmitting to those other users unsolicited commercial messages; (10) access or attempt to access any portion of the Platform or the Platform Content by any means other than through the Website or Platform or use automated tools to operate the Platform (i.e. scripts, robots, etc); (11) resell, rent, loan, or sublicense the Platform or Platform Content; or (12) otherwise violates any local national or other applicable law or regulation.

If you become aware of any unauthorised use of the Platform or Platform Content, you must immediately notify us in writing at hello@yoga-factory.co.uk. In the event that the unauthorised use occurred through your account by a third-party, you will take all steps necessary to terminate such unauthorised use and cooperate with us as may be reasonably requested to stop the unauthorised use. 

ANY USE OF THE PLATFORM THAT IS NOT SPECIFICALLY PERMITTED UNDER THESE TERMS IS STRICTLY PROHIBITED AND MAY RESULT, IN OUR SOLE DISCRETION, IN THE SUSPENSION OR TERMINATION OF YOUR ACCOUNT WITHOUT ISSUANCE OF A REFUND.

Subscription Fees, Payment Terms and Refund Policy

The fees charged for access to the Platform are referred to as Subscription Fees. To access the Platform Content, you will be subject to monthly Subscription Fees in accordance with a fee schedule made available on the Platform. You will be required to submit payment monthly in advance to access the Platform. Payment of Subscription Fees will be conducted automatically on a monthly basis. If payment of a Subscription Fee is not successful for any reason, your access to the Platform will be suspended until we can collect payment from you. If we are unable to effect automatic payment via your credit card, we will attempt to notify you via email. Since the Platform is delivered in full at the beginning of the subscription period, amounts paid for the Platform under the Terms are generally not refundable. 

We will publish a fee schedule on the Platform for your review. These fees are subject to change from time to time in our sole discretion and we will use good faith efforts to notify you via email or some other means prior to effectuating a change to the fee schedule.

As a condition of using the Platform, you must provide us with payment. Payment for the Platform must be made by a valid debit card or credit card and having sufficient payment to cover the subscription fee as charged to you. Other forms of payment, including cash, cheque, wire transfer, or other trade format will not be accepted as payment. You are solely responsible for paying amounts billed by use to your credit card for the subscription fees. All fees are payable in U.K. pound sterling. Any payments made by credit card are subject to the approval of the financial institution that issued the credit card. 

Subscription periods are for terms of monthly. Once the initial subscription period has expired, our contract will be renewed automatically for the same term at the rates then in effect. In order to maintain your access to the Platform, you hereby agree that we may continue to process your payments on the credit card you provided for your latest payment. If, before the end of the initial term of service you do not wish to continue renewing your contract, you must advise us in writing within 30 days.

Your Privacy

We are very sensitive to the privacy concerns of our users. Our Privacy Policy outlines the types of personal information that you may provide to us while using the Platform and explains how we handle such personal information and protect it. 

The Platform and Intellectual Property

The Platform and Platform Content, including all materials, images, text, illustrations, designs, icons, photographs, video clips, audio signals, structure, layout, software, “look and feel” and other elements contained on or otherwise making up the Platform or Platform Content (collectively, the “Content”), are protected by copyright, trademark, trade dress and other intellectual property laws and international conventions. We own all right, title and interest in and to the Content. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Content solely in accordance with these Terms. You are not granted any further license to any software or intellectual property rights by these Terms. Your access to and use of the Platform is limited to your own personal electronic devices for your own personal use and may not be shared with any other person, regardless of the medium through which you are accessing the Platform. 

You are specifically prohibited from personally, and on behalf of others: (1) copying, adapting, displaying, distributing, publishing, disseminating, transmitting, storing, selling, or using the Platform or Content for any purposes or in any manner other than as intended and expressly authorised in writing by us; (2) removing or attempting to remove from the Platform, downloading, copying, recreating, disassembling, modifying, destroying, tampering with, deactivating, translating, reverse engineering, or decompiling any software or other Content on the Platform; or (3) assigning, selling, sublicensing, leasing, or otherwise transferring your right to use the Platform, or Content; (4) using, displaying, or distributing any of the Content on your personal website, blog, social network or any other medium of publication, whether print or electronic.

We may terminate your access to the Platform is you are in breach of any of our intellectual property rights.

Platform Warranties and Disclaimers

We provide the Platform on an “as is” and “as available” basis. You use the Platform at your own risk. We expressly disclaim any and all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties or merchantability, fitness for a particular purpose, non-infringement, and any other warranty that might arise under any law. Without limiting the foregoing, we make no representations or warranties (1) that the Platform will be permitted in your jurisdiction; (2) that the Platform will be uninterrupted or error-free; (3) concerning any content submitted by any member; (4) concerning any third party’s use of content that you submit; (5) that the Platform will meet your personal or professional needs; (6) that we will continue to support any particular feature of the Platform; (7) concerning sites and resources outside of the Platform, even is linked to from the Platform.

If a secondary party may have access to or view the Platform content on your computer or mobile device, you are solely responsible for informing such party of all disclaimers and warnings in these Terms.

Indemnity

You agree to indemnify, defend, and hold harmless us and our affiliates, directors, officers, employees, and agents, from and against all claims, damages, losses and costs that: (1) arise from your activities on or associated with your use of the Platform; (2) assert a violation by you of any term of this Agreement; or (3) assert that any content you submitted to the Platform violates any law or infringes any third party right, including any intellectual property or privacy right. 

Limitation of Liability 

We will in no event be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit damages arising from on in connection with any use of the Platform and/or any website with which they are linked, and/or any content, information, products or services accessible through the Platform, even if we have been advised of the possibility of such losses or damages. Notwithstanding anything to the contrary contained herein, the aggregate liability of us to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to use for use of the Platform.

General Information

These Terms constitute the entire agreement and understanding between you and us and supersede any prior agreements between you and us. These Terms and the relationship between you and us will be governed by and construed in accordance with the UK laws, without regard to its conflict of laws provisions. You irrevocably agree to submit to the personal and exclusive jurisdiction of the courts in the United Kingdom and waive any jurisdictional, venue, or inconvenient forum objections to such courts. Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable, then that provision will be deemed severed herefrom and will not affect the validity and enforceability of any remaining provisions. You may not assign, transfer, or sublicense any rights granted by these Terms without our prior express written consent. We may assign these Terms to any third party whom we choose without your consent. No waiver by us or any breach of default hereunder will be deemed a waiver of any preceding or subsequent breach or default. 

Questions?

We’re here to help! Just drop us a message or ask at the front desk. We're committed to supporting your wellbeing, even when you're taking a break.